Privacy Policy

Effective Date: 1 August, 2025

Ossom Aesthetic Clinic ("we", "our", or "us") is committed to protecting the privacy and confidentiality of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Phone number
  • Email address
  • Age and gender
  • Address (if required for services)

b. Health Information

  • Medical history relevant to hair, skin, and dental treatments
  • Treatment records and consultation notes
  • Photographs (before and after treatment, with consent)

c. Website Usage Information

  • IP address
  • Browser type
  • Pages visited
  • Cookies and tracking technologies

2. How We Use Your Information

We use the information collected to:

  • Provide consultations and treatments
  • Personalised treatment plans
  • Schedule and manage appointments
  • Communicate updates, offers, and follow-ups
  • Improve our services and website experience
  • Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data in the following situations:

  • With medical professionals within the clinic for treatment purposes
  • With trusted third-party service providers (e.g. payment processors, appointment systems)
  • When required by law or regulatory authorities
  • With your explicit consent

4. Data Security

We implement appropriate technical and organisational measures to protect your personal and medical information from unauthorised access, loss, misuse, or disclosure.

5. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Return and Refund Policy

At Ossom Aesthetic Clinic, we strive to provide the highest quality treatments and services. Due to the nature of aesthetic and medical procedures, our return and refund policy is as follows:

Consultation Fees:

Non-refundable once the consultation has been completed.

Treatment Services:

Payments made for services are generally non-refundable once treatment has commenced.

Prepaid Packages:

  • Validity will be clearly communicated at the time of purchase.
  • Unused sessions may be considered for partial refund or transfer at the clinic's discretion.

Product Purchases:

  • Products once sold are non-returnable unless defective or damaged at the time of delivery.
  • Any concerns must be reported within 48 hours of purchase.

Cancellations/Rescheduling:

  • Appointments can be rescheduled with prior notice.
  • Missed appointments without prior notice may not be eligible for a refund.

All refund requests, if applicable, will be reviewed and processed within a reasonable timeframe.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Ossom Aesthetic Clinic
719, 2nd Floor, West of Chord Road,
Basaveshwara Nagar, Bengaluru – 560079

Phone: 9620911112
Email: info@ossom.in

By using our services or website, you agree to the terms outlined in this Privacy Policy.